Terms of Trade, Website Terms & Legal Policies
These Terms and Policies govern the supply of plant and machinery hire services and the use of this website by Ben Brown Plant Hire Ltd (“the Company”, “we”, “us”, “our”). By requesting a quotation, booking equipment, or using this website, you (“the Client”, “User”, “you”) agree to these Terms.
1. Scope of Services
Ben Brown Plant Hire Ltd provides plant and machinery hire and related support services to trade and commercial clients. Equipment may be supplied on a self-drive or arranged basis depending on availability and agreement.
All hire is subject to availability, suitability, and acceptance of booking terms. Nothing on the website constitutes a guaranteed offer of supply.
2. Quotations and Bookings
All quotations are provided based on the information supplied by the Client and are valid for 30 days unless otherwise stated. Quotes may be revised if project scope, duration, delivery location, or equipment requirements change.
A hire booking is only confirmed when accepted by the Company in writing (including email). We reserve the right to decline bookings at our discretion.
3. Hire Periods and Charges
Hire charges apply for the agreed minimum hire period and continue until equipment is returned, collected, or confirmed off-hire. Extensions beyond the agreed hire period are chargeable.
Daily, weekly, or longer-term hire rates may apply depending on agreement. Transport, delivery, collection, fuel, cleaning, and damage charges may be billed separately where applicable.
4. Delivery, Collection, and Transport
Where delivery and collection are arranged, the Client must ensure safe and suitable site access. Failed delivery or collection due to access issues or site readiness may result in additional charges.
Risk in the equipment passes to the Client on delivery or site handover and remains until collection or return is completed.
5. Client Responsibilities
The Client agrees to:
- Use equipment only for proper and lawful purposes
- Ensure only competent and authorised persons operate machinery
- Follow all safety and operating guidance
- Maintain proper site and operator safety controls
- Protect equipment from misuse, theft, or damage
The Client is responsible for all loss or damage during the hire period, however caused, except where proven to result solely from Company negligence.
6. Maintenance and Breakdown
Equipment is supplied in serviceable condition. The Client must carry out basic daily checks and stop using equipment if faults are identified.
Breakdowns must be reported promptly. We will arrange inspection, repair, or replacement within a reasonable timeframe where possible. Hire charges may continue where breakdown is caused by misuse or unauthorised operation.
7. Damage, Loss, and Insurance
The Client is responsible for insuring hired equipment for full replacement value during the hire period. Loss, theft, or damage must be reported immediately.
The Company may charge for repair, replacement, recovery, and associated costs where equipment is returned damaged beyond normal wear and tear.
8. Payment Terms
Invoices must be paid within the stated payment period. We reserve the right to require advance payment or deposit.
Late payments may incur interest and recovery costs. We may suspend or terminate ongoing hire for overdue accounts.
9. Cancellations
Cancellations must be made in writing. We reserve the right to charge cancellation fees where equipment has been allocated, prepared, or transported.
Deposits may be non-refundable where costs have already been incurred.
10. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for indirect, consequential, or economic losses, including delay costs, loss of profit, or project overruns.
Total liability for any claim relating to hire services is limited to the hire charges paid for the affected equipment period. Nothing excludes liability for death or personal injury caused by negligence.
11. Website Terms of Use
Website content is provided for general information only. We make reasonable efforts to keep information accurate but do not guarantee completeness or availability.
Users must not misuse the website, attempt unauthorised access, or introduce malicious material. All content remains the intellectual property of the Company unless stated otherwise.
12. Privacy Policy
We collect and process personal and business contact data for quotations, hire administration, invoicing, and communications. This may include names, company details, email addresses, and project locations.
Data is stored securely and only retained as long as necessary for operational and legal purposes. We do not sell personal data.
You may request access, correction, or deletion of your data subject to legal record-keeping obligations.
13. Cookies Policy
Our website may use essential and basic analytics cookies to support functionality and performance measurement. Cookies do not collect sensitive personal data.
Users can control or disable cookies through browser settings.
14. Complaints Procedure
Complaints should be submitted in writing by email with full details. We will review and respond within a reasonable timeframe and aim to resolve issues fairly and professionally.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.